The Consumer Protection Act 68 of 2008 imposes far-reaching obligations on every business that supplies goods or services to consumers. Non-compliance exposes you to the National Consumer Tribunal, civil claims, and reputational damage. BizLegal helps you get — and stay — compliant.
The Consumer Protection Act governs the relationship between suppliers and consumers across virtually every sector of the economy. From your standard terms and conditions to your returns policy and the way you market your products — the CPA has something to say about it. Most businesses have CPA exposure they are not aware of.
The CPA applies to any business that supplies goods or services to consumers in the ordinary course of business — regardless of size or industry.
Standard terms and conditions that are unfair, ambiguous or that limit consumer rights beyond what the CPA allows are unenforceable — and can attract regulatory action.
The NCT can impose fines of up to R1 million or 10% of annual turnover (whichever is greater) for CPA violations. Complaints are also heard by the National Consumer Commission.
We audit your consumer-facing documents and practices, identify CPA exposure, and implement the changes needed to bring your business into compliance.
A structured review of your business against the key provisions of the CPA — identifying where your current practices and documents create legal exposure.
Review of your existing standard terms and conditions for CPA compliance, or drafting of compliant terms from scratch for your specific business model.
Your returns and refund policies must reflect the consumer rights guaranteed by section 56 of the CPA. We draft policies that are compliant and business-appropriate.
The CPA regulates promotional offers, loyalty programmes, advertising claims and direct marketing. We review your marketing practices for CPA compliance.
We establish a compliant internal consumer complaint procedure, reducing the likelihood of NCC referrals and demonstrating good faith compliance to the regulator.
CPA obligations run through supply chains. We review your supplier agreements to ensure that liability is appropriately allocated and that your business is protected.
The CPA grants consumers specific cooling-off and cancellation rights. We ensure your contracts and procedures correctly accommodate these rights.
Customer-facing staff need to understand consumer rights under the CPA. We deliver practical training tailored to your industry and business model.
Our structured approach ensures your CPA compliance is systematic and complete — not reactive and piecemeal.
We audit your consumer-facing documents, practices and contracts against the CPA and produce a written report identifying every area of exposure.
We draft or redraft all non-compliant documents, implement your consumer complaint procedure, and ensure your marketing and supply practices are CPA-compliant.
We train your staff on the practical requirements of the CPA and remain available to support you if a consumer complaint or NCC investigation arises.
Consumer Protection compliance pricing is tailored to your business size, sector, and the complexity of your consumer-facing operations. Contact us for a free initial assessment.
Most businesses do not know the answer to that question. A free initial assessment from BizLegal takes the guesswork out of it — contact us today.